Get Global Internet eSIMZero Commitment

An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical SIM card, you simply scan a QR code to download your eSIM profile. It connects you to cellular networks just like a traditional SIM, but with the convenience of instant activation and no physical card swapping.

With Citrus Mobile, you top up your account balance (minimum $4) and then use data at wholesale rates per MB. There are no fixed plans, no expiration dates, and no daily fees. You only pay for the data you actually use, and your balance never expires.

The minimum top-up is $4. You can top up any amount above that, and your balance never expires, so there is no need to guess your trip usage up front.

Most eSIM providers buy data at wholesale rates and mark it up 3-5x before selling to consumers. We pass wholesale rates directly to you. That means you pay the same rates that other eSIM companies pay for their data, without any inflated retail pricing.

If you find a cheaper eSIM rate from any competitor, we'll match it — no questions asked. Just email support@citrusmobile.com with the competitor's pricing, and we'll adjust your rate immediately.

It's simple: 1) Create an account with just your email, 2) Top up your balance (minimum $4), 3) Get your free eSIM by scanning a QR code, and 4) Start using data anywhere in the world. The entire process takes just a few minutes.

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many recent Android devices. iPads, Apple Watches, and some laptops also support eSIM. Check your device settings to see if you have an 'Add Cellular Plan' or 'Add eSIM' option.

After getting your eSIM in your account, you can activate it three ways: 1) Direct Install — tap a button to add it directly to your device, 2) QR Code — scan the QR code in your device's cellular settings, or 3) Manual Entry — enter the SM-DP+ address and activation code manually.

Yes! Most eSIM-compatible devices support dual SIM functionality. You can keep your home SIM active for calls and texts while using the Citrus eSIM for data abroad. This way, you stay reachable on your regular number while enjoying affordable travel data.

Rates are quoted per MB, but you are billed for the data you actually use, down to the kilobyte. Nothing rounds up to the next megabyte and there is no minimum charge per session. Every 10 minutes we reconcile your usage with the network and update your balance, so that is how often the number you see refreshes, not a block you get charged for. Use 300 KB in a 10 minute window and you pay for 300 KB. Leave your phone off Wi-Fi for an hour while background tasks pull 100 KB every 10 minutes and that is 600 KB for the hour, not 6 MB.

When your balance reaches zero, your data connection pauses until you top up again. There are no overage charges or surprise bills. Simply add more funds to your account and your data resumes automatically.

No! Your account balance never expires. Top up whenever you want and use it whenever you need — whether that's next week or next year.

Our eSIM provides data-only connectivity. However, you can easily make calls and send messages using apps like WhatsApp, Telegram, Skype, or FaceTime over your data connection. This is often more convenient and cheaper than traditional roaming.

You get the fastest available speeds in each country. Our eSIMs connect to premium local networks, including 5G where available, 4G LTE in most locations, and 3G as backup. Speeds vary by location and network traffic, but you can expect excellent performance for streaming, video calls, and browsing.

Our eSIM works in 200+ countries and territories worldwide. You can check specific country rates on our Rates page. One eSIM covers you everywhere — no need for different SIMs for different countries.

Your first eSIM is completely free. You only need a minimum $4 balance in your account to get started, and after that you only pay for the data you use. Additional eSIMs on the same account cost a one-time $2.45 issuance fee each.

Yes, and it is not a reseller-only feature. From your account page you can issue additional eSIMs for $2.45 each, and they all draw on the same balance, so a single top-up covers your travel companions and your other devices. Each eSIM installs on one device only, so a partner, a child, or a tablet each needs their own. The exact fee is shown before you confirm and is deducted from your balance.

Three things, in order. Turn Data Roaming on for the Citrus line, restart your phone, and if it still will not connect, set the APN, which many phones leave blank. Any of these APN values works anywhere: globaldata, internet, ispplus, orange, orange.fr. Full steps for iPhone and Android are at citrusmobile.com/apn-settings, worth bookmarking before you travel since you will need it exactly when you have no connection.

Unused account balance can be refunded. Contact our support team at support@citrusmobile.com for refund requests — we're always happy to help.

We provide 24/7 customer support via email at support@citrusmobile.com. Our team is quick to respond and can help with everything from setup assistance to troubleshooting connectivity issues.